AWS Service Management Connector for ServiceNow

Enables ServiceNow end users to provision, manage, and operate AWS resources natively through ServiceNow



How can ServiceNow users best utilize AWS Service Management Connector?

Customers can use ServiceNow as a single place to track operational items from AWS Systems Manager OpsCenter. ServiceNow users can now view, investigate, and resolve operational items related to their AWS resources, while using their existing workflows in ServiceNow. Additionally, they can use AWS Systems Manager Automation runbooks from ServiceNow to remediate known issues. AWS Systems Manager OpsCenter enables operators to track and resolve operational items related to AWS resources in a central place, helping reduce time to issue resolution.

Customers can use the AWS Service Management Connector for ServiceNow to enable the OpsCenter integration feature. ServiceNow administrators can configure the connector to work with new or existing AWS accounts, and associate one or more AWS accounts to ServiceNow. The connector synchronizes actions taken in ServiceNow with OpsCenter, and vice versa. The connector also enables AWS Service Catalog, AWS Config, AWS Systems Manager Automation and AWS Security Hub integration features, which simplifies cloud provisioning and resource management for ServiceNow administrators.

Beneficiaries


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Administrator

ServiceNow Administrators are able to execute automation playbooks, extend approved AWS resources to end users through AWS Service Catalog, manage incidents through AWS Systems Manager OpsCenter, track resources in the CMDB, define new resource categorizations in the CMDB, and sync AWS Security Hub finds to ServiceNow incidents.

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Users

ServiceNow users are able to manage AWS products in the Service Catalog, visualize the Configuration Management Database (CMDB), request automation playbooks on AWS resources with runbooks, integrate AWS resources into your ServiceNow Portal, and resolve AWS security findings as ServiceNow incidents powered by AWS Security Hub.

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Business Stakeholders

Achieve higher ROI for both ServiceNow and AWS by automating and integrating across both platforms. Freeing up customers to reduce work-in-progress (WIP) and achieve effective incident resolution so that both AWS and ServiceNow goals are met in unison.

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AWS Prerequisites

  • AWS Service Catalog

  • AWS Config

  • AWS Security Hub

  • AWS Systems Manager OpsCenter

ServiceNow Prerequisites

  • Configuration Management (CMDB)

  • Pattern Designer

  • Service Catalog Platform

  • User Criteria Scoped API

So why pick Triumph Tech?

Triumph Tech has the #1 Internal AWS Partner Score in the US. Triumph Technology Solutions in partnership with Amazon Web Services, delivers best in class services to companies in any phase of their cloud adoption journey.
Triumph Tech has been selected as the exclusive AWS Launch Partner for AWS Service Management Connector for ServiceNow.

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