Acceptable Use Policy
This Acceptable Use Policy (“AUP”) governs the use of all Services provided by Triumph Technology Solutions, LLC. (“Triumph Tech”) to its Clients under the Master Services Agreement (“MSA”). This AUP is incorporated into and made an integral part of the MSA. Any capitalized terms that are not defined herein will have the same definition as the MSA. A Client’s use and/or continuation of the Service constitutes acceptance of this AUP.
About this AUP
This AUP sets forth the guidelines by which all Clients and End Users are expected to conduct themselves in their use of the Services and Systems, and it describes the types of actions and content that are expressly prohibited. It is intended to protect Triumph Tech (its employees, Services, and Systems) and all Clients and End Users from improper, inappropriate, abusive or illegal activity. Triumph Tech reserves the right to determine, in its sole and exclusive judgment, what activities are unacceptable under this AUP. The version of this AUP, available online here, is the most recent and currently binding version.
Responsibility for End Users
For the purposes of this AUP, Clients are solely responsible for the actions and activities of everyone to whom they provide access to the Services or Systems. Therefore, where the term “Client” is used herein, it will also include all of such Client’s employees, Affiliates, resellers, partners, and End Users. It is a Client’s responsibility and contractual obligation to ensure that its employees, Affiliates, resellers, partners, agents, and End Users all comply with this AUP.
Responsibility for Content
Clients are solely responsible for the content that they upload to Triumph Tech’s Systems. Triumph Tech does not review, edit, censor, or take responsibility for any information or material that Clients may create. Triumph Tech expressly disclaims any and all liability to Clients or any third parties, resulting from inaccurate, unsuitable, offensive or illegal content or transactions. Triumph Tech specifically reserves the right to refuse to provide the Service to Clients engaged in any Illegal Activities, Abuse of Services, Security Violations, Offensive Behaviours, Spamming, or who are otherwise in contravention of any term of this AUP.
Clients may only use the Services for lawful purposes. The transmission, storage, or presentation of any information, data or material in violation of any applicable law, regulation, or code via the Services is strictly prohibited (“Illegal Activities”). Clients will not use the Services, Systems, or any component thereof in any manner which:
This list of Illegal Activities is intended as a guideline and is not exhaustive.
Triumph Tech reserves the right to cooperate with law enforcement, the Department of Justice, and any applicable third parties of competent authority in the investigation of any alleged Illegal Activities involving any Client or End User and their use of the Services or the Systems.
Abuse of Services
Clients must be respectful of Triumph Tech’s other Clients and End Users when using the Services. Any activity that interferes with or adversely affects the Services (including the use of or access to by any other Client, End User, or third party) is strictly prohibited (“Abuse of Services”). Clients will not use the Services, Systems, network, or any component thereof, in any manner which:
otherwise consumes a disproportionate share of system resources (including, but not limited to, bandwidth);
and/or internet protocol addresses, to conceal or misidentify the origin of a message;
integrity of the Services or Systems;
its Affiliates, or any other Client and End User; or
This list of Abuse of Services is intended as a guideline and is not exhaustive.
Systems or Network Security Violations
Triumph Tech relies upon the Systems (including physical infrastructure and network) in order to provide the Services to all of its Clients. As such, any activity that compromises or affects the safety or security of the Systems is strictly prohibited (“Security Violations”). Clients will not use the Services, Systems, network, or any component thereof, in any manner which:
any third party) without proper authorization, including any attempt to ping, probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network);
Triumph Tech, Client, End User, or a third party) including mail bombing, flooding, deliberate attempts to overload a system, denial of service attacks, and broadcast attacks;
with, the ability of others to effectively use the Services and Systems (or any connected network, system, service or equipment) or conduct their business over the Internet.
This list of Security Violations is intended as a guideline and is not exhaustive.
Triumph Tech reserves the right to take immediate action to suspend or terminate a Client’s account if, in Triumph Tech’s sole and exclusive determination, such Client is engaging in activities that jeopardize the security of the Systems, the security of other Clients, or of the Internet in general. Such Client may not be provided with advance notice that Triumph Tech is taking such action.
Clients will conduct themselves in a professional and business-like manner in their use of the Services. Clients will not use abusive or offensive language when addressing Triumph Tech’s employees or agents. Clients will not transmit, store, disseminate, or present any information, data or material that, while technically legal, runs counter to Triumph Tech’s corporate principles or is generally considered materially objectionable in the Internet community. This type of content includes, but is not limited to, racism, hate speech, threats, defamation, excessive violence, incitement to violence, harassment, depictions or descriptions of an obscene nature, violations of a person’s privacy, material that is malicious or morally repugnant.
Spam is commercial e-mail that: (i) has not been requested by the recipient, (ii) is not compliant with the U.S. Controlling the Assault of Non-Solicited Pornography And Marketing Act (CAN-SPAM Act) or the Canada Anti-Spam Legislation (CASL), or (iii) even if requested or compliant with the CAN-SPAM Act or CASL, causes other entities to block or blacklist Triumph Tech’s IP Addresses. Clients will not use the Services to send spam or to host a site that is advertised in spam (a spamvertized site). If Triumph Tech determines in its sole and exclusive judgment that any Client or any End User is involved in spamming, Triumph Tech will suspend or terminate such Client’s account as Triumph Tech deems necessary.
Triumph Tech uses industry standard methods to filter outbound e-mail sent via the Services for spam. Triumph Tech will use commercially reasonable efforts to inform a Client if any of Client’s outbound mail has been marked as spam and blocked. Clients should regularly review their outbound e-mail to determine whether any e-mail has been blocked. Clients have the option of using a spam filter to scan inbound e-mail. Clients should familiarize themselves with this technology and its use. Triumph Tech is not responsible or liable for a Client’s spam filter settings.
The provision and use of the Services are governed by the applicable export laws, controls, regulations, and sanction policies of the United Nations, the United States, and Canada. Clients will not use the Services to do business with, or export the Services (or the use thereof) to, any country, person, or group who is or was involved in or suspected of involvement in or affiliated with any activities or causes relating to: illegal gambling, narcotics trafficking, human trafficking, domestic or foreign terrorism, arms trafficking, or the proliferation of nuclear, chemical, or biological weapons, or any other weapons of mass destruction.
This list of export controls is intended as a guideline and is not exhaustive.
For more information on current export controls, please visit:
Clients may only use the IP addresses assigned by Triumph Tech. If a Client is using an IP address that was not officially assigned by Triumph Tech, the Service will be suspended until such time as the IP address overlap can be corrected. As between Triumph Tech and a Client, Triumph Tech owns all IP numbers and addresses that may be assigned to such Client. Clients may only use their assigned IP addresses as permitted by the MSA and this AUP. Clients are not permitted to further assign or transfer any IP address(es) that may have been assigned to them. Triumph Tech recycles IP addresses on termination of a Client Account. Triumph Tech may change or remove IP numbers and addresses at its sole discretion.
Breach of this AUP
If Triumph Tech determines that a Client is engaging in, or the Services associated with Client have been used in, any activity that is in breach of this AUP, whether intentionally or unintentionally, Triumph Tech may, at its sole discretion and without prior notice, immediately suspend the Triumph Tech Services and the Client Account in whole or in part. Triumph Tech will promptly notify Client in writing upon suspending Services for breach of this AUP. A suspension for breach of this AUP may be implemented until the prohibited activity or threat has been remedied to Triumph Tech’s sole reasonable satisfaction. Service Fees will continue to accrue during the suspension and Client will ensure timely payment of all Service Fees due. Client will not receive a refund of any Service Fees already paid to Triumph Tech. In addition, Client will be responsible for all costs, including labor and other resources, to remedy any damage done to the Systems or to attend to complaints received by Triumph Tech. Client agrees to hold Triumph Tech harmless from any claims that a suspension or termination of Services for a violation of this AUP has damaged Client.
Reporting a Breach
If you have a good faith belief that a Client or End User has violated any term of this AUP, please contact the Triumph Tech Abuse Department at the address below. Your notice must contain, at a minimum, your first and last name, and either a working, monitored e-mail address, or a working, monitored, telephone number. Notices sent to the wrong address will be not be reviewed. We do not review anonymous complaints, and will refer individuals who deliberately attempt to mislead us regarding their identity, or the basis for their complaints, to appropriate law enforcement officials.
Triumph Technology Solutions LLC
Attention: Abuse Department
1800 Market St.
Changes to this AUP
The Internet and the information and technology industry (including the laws, regulations, policies, and risks associated with them) are constantly and rapidly changing, and, as such, Triumph Tech reserves the right to update the AUP from time to time at its sole discretion to address those changes as they come into effect. Triumph Tech may amend the AUP by publishing a revised version online at https://www.triumphtech.io/AUP Client’s continued use of the Services following publication or other notice of the amended AUP constitutes Client’s agreement and acceptance of the amendments.